By placing an order either over the phone, fax, e mail or web site, customer has verbal or written agreement, and is bound to Just Perfect's Terms and Conditions.
Carpet, rug, upholstery and mattress cleaning - Just Perfect reserves the right to amend the initial quotation, should the client's original requirements change.
- If the customer has a dog, cat or other hairy pet then an extra 30% charge will be added to the service price due to the extensive amount of animal hair slowing down the cleaning process.
- If water extraction is required due to flooding 30% extra charge will be added to the service price.
- The client understands that additional Parking and Congestion charge may apply.
- All carpet/rug/upholstery/mattress cleaning orders are subject to £25.00 minimum charge.
- If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply.
- Payment is requested on completion on the day of the cleaning session.
- Payment can be made in cash on completion of the service
- We do not accept cheque payments.
- Customer understands that any late payments may be subject to additional charges.
- If payment is not made after 14 days of invoice then the account will be passed to our collections agency,
after which a charge of 15% plus Vat on top of the initial invoice due, will be added to the debt.
You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
- The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date.
Failure to do so will entitle customer to no refunds or recovery cleanings.
- Just Perfect requires the presence of the customer or his/hers representative in the beginning and at the end of the cleaning session
as an inspection can be carried out and if any corrections, should be made on the same day.
- If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
- Just Perfect may take up to 7 working days to respond to a complaint.
- Just Perfect will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
- Complaints are accepted verbally over the phone and in writing (letter, e mail or Fax). Complaints must be reported on completion or in the following 24-hour.
- All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry,
items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
- Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
- Just Perfect agrees to keep all customers information confidential.
- In case of damage Just Perfect will repair the item at its cost. If the item cannot be repaired Just Perfect will rectify the problem by crediting the customer
with the item's present actual cash value toward a like replacement from a Just Perfect's source upon payment of cleaning services rendered.
- Customer understands that he/she is not entitled to any refunds.
- If the customer is not completely satisfied with a cleaning job, Just Perfect will re-clean any areas and items to customer's satisfaction.
Therefore customer must allow the cleaner to be returned.
- Customer must be present at all times during the recovery-clean. Just Perfect reserves the right not to return a cleaner more than once.
Just Perfect reserves the right not to be liable for:
- Completing tasks which are not stated on our task list;
- Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
- Third party entering or present at the customer's premises during the cleaning process;
- Wear or discolouring of fabric becoming more visible once dirt has been removed;
- Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
- Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
- Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
- If the customer has got items which need special cleaning methods and special cleaning detergents, Just Perfect reserves the right to refuse the provision of the cleaning detergents.
- Just Perfect will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when
placing the order or give instruction to the present cleaner.
- 48 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
- Customer agrees to pay 40% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment.
- Customer agrees to pay 40% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away;
no one home to let them in; no water or power available at customer's premises; or problem with customer's keys.
- If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to
Just Perfect then the customer agrees that deposit funds may be used to cover the cancellation fee.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. Just Perfect reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.
